Shipping & Returns

Shipping

Shipping destinations

We offer worldwide shipping, including countries of the European Union.

Shipping conditions

•⁠ ⁠Orders over €100 — free shipping within the European Union.

•⁠ ⁠Orders over €200 — free worldwide shipping.

For orders that do not qualify for free shipping, shipping costs are calculated according to the rates of the selected carrier.

Shipping costs (approximate)

•⁠ ⁠Germany: €5.69

•⁠ ⁠Austria: €5.69

•⁠ ⁠Other countries: according to the rates of international shipping providers

Shipping costs for countries outside the European Union are calculated individually based on the selected carrier’s rates.

Delivery times

•⁠ ⁠Within Europe: 3–5 business days

•⁠ ⁠International delivery: 12–16 business days

Please note that these delivery times are estimates. Delays may occur due to customs clearance, public holidays, or other circumstances beyond our control.

Shipping carriers

•⁠ ⁠Germany — DHL

•⁠ ⁠Austria — Österreichische Post

•⁠ ⁠Other countries — international shipping services, including DHL and Österreichische Post

Tracking

After dispatch, you will receive an email with a tracking number.

Order processing

Orders are shipped on the next business day after purchase confirmation.

Returns & Exchanges

Return period

You have the right to return or exchange your order within 14 days of receiving it.

Return conditions

•⁠ ⁠The item must be unworn

•⁠ ⁠The item must be in its original packaging

•⁠ ⁠All tags and seals must be intact

Return shipping costs

•⁠ ⁠The customer is responsible for the return shipping costs

•⁠ ⁠If the store sent the wrong or defective item, the store covers the return shipping costs

Approximate return shipping costs

(Actual costs depend on the carrier’s rates)

DHL Parcel Return Connect:

•⁠ ⁠Germany: from €7.69

•⁠ ⁠Other European countries: from €16.49

Österreichische Post:

•⁠ ⁠Austria: from €7.69

•⁠ ⁠Other European countries: from €16.49

Return process

1. Contact us to arrange the return.

2. Pack the item securely in its original condition.

3. Bring the parcel to your nearest post office.

4. Send it to the following address:

Clover TK GmbH

Maierhof 116

4971 Aurolzmünster

Austria

Refunds

Refunds will be processed within 14 days after receiving the returned item, using the original payment method.

Contact

Email: info@cloverapparelshop.com

Phone: +43 660 409 23 80